Shipping & Returns

Last updated: 5 October 2026

This page explains how we ship wholesale and OEM orders and how we handle claims. It applies to trade orders only. Because our terms differ between customers, the specific terms agreed in your quotation or order confirmation always take precedence over this page.

Shipping

  • We ship worldwide from Guangzhou, China.
  • Goods are dispatched by international courier or air freight. The carrier and service level are agreed with you before dispatch.
  • Freight cost, insurance and any duties, taxes or customs clearance charges are quoted separately. Unless otherwise agreed in writing, these are payable by the buyer.
  • Delivery times are estimates, not guaranteed dates. Actual transit time depends on the destination, the service chosen and customs clearance.
  • Risk in the goods passes to the buyer as set out in the order confirmation or sales contract.

Lead time

Lead time is confirmed in writing for each order and depends on the design, quantity, material and finish. Where a new design is involved, production normally begins after you approve a sample or a detailed drawing.

Returns and claims

  • Please inspect the goods on arrival. Claims for shortage, damage or defect must be notified to us in writing, together with photographs and the relevant packing list or invoice number, within 7 days of delivery (or within any longer period stated in your contract).
  • Where goods are found to be defective, or not to conform to the approved sample or written specification, we will — at our option — repair, replace or credit the affected items. This is the full extent of our liability in respect of such goods.
  • Goods that have been modified, worn, re-finished or damaged after delivery cannot be returned.
  • Returns are not accepted without our prior written authorisation and a return reference. Please contact us before shipping anything back; unauthorised returns may be refused or returned to you at your cost.
  • Custom-made, engraved or private-label items cannot be returned unless they are defective or do not match the approved specification.
  • Where a return is authorised for reasons other than our error, return freight and any import charges are the buyer’s responsibility.

Warranty

We warrant that goods conform to the approved specification at the time of dispatch. Plating, finishes and stone settings are subject to normal wear and tear, which is not covered.

Contact

To raise a claim or ask about shipping: [email protected] or WhatsApp +86 137 1126 5710.