FAQs
Working with a manufacturer you have not met before raises a lot of questions. These are the ones we are asked most often. If yours is not here, just ask — we usually reply within one business day.
About us
Are you a factory or a trading company?
We are a manufacturer. Our workshop and office are in Guangzhou, China, and we produce jewelry for wholesale, OEM and ODM customers.
What do you make?
925 sterling silver, gold-plated and brass jewelry — rings, necklaces, bracelets, anklets and earrings, as single pieces and as coordinated sets. Stones include cubic zirconia, created stones, and natural stones by arrangement.
Can I visit your factory?
Yes. If you are travelling to Guangzhou, contact us in advance and we will arrange a visit.
Ordering
Do you accept OEM / ODM orders?
Yes. We can produce to your drawings or samples, or help develop a design with you, and we can apply your own brand and packaging (private label). Please send us your artwork or reference images to start.
What is your minimum order quantity (MOQ)?
MOQ depends on the design, material and finish. Tell us the item, the material and the quantity you have in mind and we will confirm what is possible for that specific piece.
Can I order samples?
Yes. Sample charges and the time needed to make them depend on the design, and are confirmed before we start.
How long does production take?
Lead time is confirmed in writing for each order and depends on the design, quantity, material and finish. For a new design, tooling and sample approval come first, so allow extra time.
What are your payment terms?
Unless we agree otherwise in writing, payment is by bank transfer (T/T) on the terms stated in the order confirmation.
Shipping and quality
Do you ship worldwide?
Yes — we ship worldwide from Guangzhou, China, by international courier or air freight. Freight cost, insurance, duties and taxes are quoted separately for your destination.
Can you keep my designs confidential?
Yes. Designs, drawings and artwork you send us remain your property, and we do not use them for any third party.
What if there is a quality problem?
Inspect the goods when they arrive. If something is defective or does not match the approved sample, notify us in writing with photographs and the packing list or invoice number. We will repair, replace or credit the affected items at our option. Full details are on our Shipping & Returns page.
How do I know the quality before I commit to a large order?
That is what samples are for. We recommend approving a physical sample or a detailed drawing and specification before bulk production begins.
Still have a question?
Email [email protected] or message us on WhatsApp at +86 137 1126 5710.